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HOLIDAY SPENDING MAY HAVE CLIENTS DELAY CHECKUPS

Phone Skills Friday

Don’t let pets get overdue and be at risk for exposure to diseases and parasites.

Every day, your client-service team should call clients with pets that are overdue for preventive checkups. If you talk to the client, say, “This is <your name> calling for the doctors at <Your Veterinary Hospital>. <Pet name> is overdue for his preventive exam, vaccines, diagnostic testing, and preventatives. We’re worried about his health. When can we see <pet name>? The doctor is available at 2 p.m. Thursday or 9 a.m. Friday. Which do you prefer?”

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