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SLOW DOWN AND SMILE!

Phone Skills Friday

Callers form an impression of your veterinary hospital within 7 seconds—essentially your initial greeting.

If you deliver a triple-espresso greeting, what the caller actually hears is “I’m too busy to help you and your pet.” Slow down, take a cleansing breath, and SMILE. Callers will detect your energy and enthusiasm immediately. If you just finished a call with an upset pet owner and answer the next call with a growl in your voice, you’re likely to create a second irate caller.

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Grab our FREEClient Service Team Phone Script

Make client communication a breeze in your office with my BEST phone scripts.

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Bring Calm To The Chaos In Your Veterinary Hospital

Grab my 5 Chaos Crushing Communication Tips to generate more profits, develop a happier staff, and attain tail-wagging approval from patients and pet owners.

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Gain loyal, long-term relationships with practice owners and managers who see you as a business partner.

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Let’s start fixing your hot mess schedule right now.

 

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