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Don’t quote dental prices over the phone

Phone Skills Friday

When callers shop dental prices, you can’t quote an accurate fee without a doctor’s exam to determine the stage of dental disease, possible extractions, and the patient’s overall health.

If you quote a basic price, chances are you’re giving wrong information.  Instead use this script to book dental patients.

“We’d be happty to provide a treatment plan for your pet’s dental procedure.  To give you an accurate fee, a doctor will need to examine your pet to determine the grade of dental disease, check for loose or diseased teeth that may need to be extracted and assess your pet’s overall health.  During the exam we will provide a treatement plan that explains the specific services your pet will need and our fees.  We offer complimentary exams for new patients, a value of $____.  When do you want to schedule your pet’s free exam?  We could see you at 9 a.m. Monday or 1 p.m. Friday.  Which fits your schedule?”

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