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MAKE DENTAL CALLBACKS WHEN CLIENTS DON’T SCHEDULE

Phone Skills Friday

Just as you make follow-up calls about sick patients, contact clients with pets that were diagnosed with dental disease but treatment was not scheduled.

Your dental callback should be one week from the day of diagnosis because the client will still remember details of the exam room discussion. This urgency helps pets get medical care for painful dental disease, which will worsen. Say, “Dr. <Name> needs to schedule <pet’s name> dental procedure so we may treat his infection and slow the progression of his dental disease. We can perform the dental treatment on Monday or Wednesday. Which fits your schedule?” Using the veterinarian’s name brings credibility and authority to the call. “Infection” indicates treatment is urgent and necessary.

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