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SHOW COMPASSION WHEN SCHEDULING EUTHANASIA APPOINTMENTS

Phone Skills Friday

PHONE SKILLS FRIDAY: SHOW COMPASSION WHEN SCHEDULING EUTHANASIA APPOINTMENTS

Euthanasia is one of the most difficult decisions a pet owner will make. When clients call your veterinary hospital to schedule a pet’s attended euthanasia, share your compassion and kindness. Use names to make an emotional connection. Say, “<Client name>, I respect your decision to say good-bye to <pet name>. We want to provide a peaceful passing for <pet name>. Do you prefer a specific day and time? I can suggest times when our clinic is quieter. Once we set the appointment, I will share what to expect.”

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