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Schedule Callback Times For Your Medical Team

Phone Skills Friday

Schedule callback times for your medical team

PHONE SKILLS FRIDAY:
Carve out small periods of time in the appointment schedule for veterinarians to return calls. A callback schedule could allow doctors 10 to 15 minutes to return calls every two to three hours. Setting a callback schedule is more efficient than waiting for doctors to have free moments during the day. Clients also know when to expect returned calls.

To avoid gaps in the schedule, put callback blocks next to medical progress exams, which are 15-minute exams.

Time Appointment
1:00 p.m. Adult preventive checkup
1:30 p.m. Doctor callback time
1:45 p.m. Medical progress exam, ear infection

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