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POTENTIAL EMERGENCY? DON’T WAIT AND SEE

Phone Skills Friday

POTENTIAL EMERGENCY? DON’T WAIT AND SEE

By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians

When you get calls from pet owners about potential emergencies or sick pets, urge them to come in now for care. The sooner problems are diagnosed and treated; the more affordable treatment could be. Repeat information to show you’re listening and firmly advise the caller to seek veterinary care. Tell the caller, “You said Max’s incision site is swollen, he’s hiding from family members, and will not eat. You’re worried he might be in pain. A veterinarian will need to examine Max and ask you questions about his symptoms. Once the doctor knows the diagnosis, she will share information on treatment along with our fees. Our exam fee is $__. You should come in now for care. Let me give you directions on how to get here.”

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