720-344-2347

Call Client’s Who Don’t Refill

Phone Skills Friday

Have receptionists call clients to schedule the heartworm test and other services that are due so you may refill preventatives.

“This is <name> with <Your Veterinary Hospital>. I’m calling because <pet name’s> prescription for heartworm preventatives has expired. We want to protect <pet name> from deadly heartworms. We need to perform a heartworm test so we may refill the prescription. This is a 10-minute nurse appointment. We’ll have the test result within minutes and can refill <pet name’s> medication at the same time. We can see <pet name> at 3 p.m. Monday or 4 p.m. Tuesday. Which do you prefer?” Use the two-yes-options technique to guide client compliance rather than the yes-or-no choice of “Do you want to schedule an appointment for a heartworm test?”

Grab our FREEClient Service Team Phone Script

Make client communication a breeze in your office with my BEST phone scripts.

You have Successfully Subscribed!

Bring Calm To The Chaos In Your Veterinary Hospital

Grab my 5 Chaos Crushing Communication Tips to generate more profits, develop a happier staff, and attain tail-wagging approval from patients and pet owners.

You have Successfully Subscribed!

Gain loyal, long-term relationships with practice owners and managers who see you as a business partner.

Download my free tips on Get Results With Your In-Clinic Training.

You have Successfully Subscribed!