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THE NON-SALESY WAY TO ASK CALLERS TO SCHEDULE

Phone Skills Friday, Receptionist Skills

THE NON-SALESY WAY TO ASK CALLERS TO SCHEDULE 

I get it. Your receptionists HATE feeling like salespeople. Yet they are directly responsible for answering price shoppers’ questions and recruiting new clients. A technique that will engage callers and have receptionists welcome more new clients is to say: “When can we meet Bella? The doctor could give your new puppy a checkup at 9 a.m. Tuesday or 1 p.m. Wednesday. Which do you prefer?” This non-salesy approach will have puppy kisses in your near future!

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