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Wendy's Blog

Communication education, resources, and information to grow your veterinary practice.

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How To Explain You Charge For Day Admissions

How To Explain You Charge For Day Admissions

HOW TO EXPLAIN YOU CHARGE FOR DAY ADMISSIONS A client has a work deadline and her dog needs a checkup. She asks to leave the dog with you for the day to deliver services. When the day admission is for the client’s convenience, charge a one- to 12-hour hospitalization...

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How to See More Patients

How to See More Patients

Seeing patients every 30 minutes doesn’t work. If Dr. Smith has outpatient exams from 8 a.m. to 5 p.m. with an hour for lunch, he will see 16 patients. His daily production will be $3,072 to $3,360 based on a $60 exam fee and average doctor transaction of 3.2 to 3.5...

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POTENTIAL EMERGENCY? DON’T WAIT AND SEE

POTENTIAL EMERGENCY? DON’T WAIT AND SEE

POTENTIAL EMERGENCY? DON'T WAIT AND SEE When you get calls from pet owners about potential emergencies or sick pets, urge them to come in now for care. The sooner problems are diagnosed and treated; the more affordable treatment could be. Repeat information to show...

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Front-Office Hacks That Make Work Easier

Front-Office Hacks That Make Work Easier

Your client care team are masters of multi-tasking and problem solvers. During my 22 years of coaching receptionists, I’ve discovered helpful tips and tricks that make running the front desk easier. You’re going to want to get started now: 1. Get wireless headsets....

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Grab our FREEClient Service Team Phone Script

Make client communication a breeze in your office with my BEST phone scripts.

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Bring Calm To The Chaos In Your Veterinary Hospital

Grab my 5 Chaos Crushing Communication Tips to generate more profits, develop a happier staff, and attain tail-wagging approval from patients and pet owners.

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Gain loyal, long-term relationships with practice owners and managers who see you as a business partner.

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