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Wendy's Blog

Communication education, resources, and information to grow your veterinary practice.

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Lead clients to book overdue pets

Lead clients to book overdue pets

LEAD CLIENTS TO BOOK OVERDUE PETS Did you know a dog owner will spend $700 annually on preventive care while a cat owner will invest $600? Having your client care team call clients about overdue pets DAILY will have a significant impact on patient care and hospital...

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Why Your Front Desk Team Sucks

Why Your Front Desk Team Sucks

Do you remember the first time you told a pet owner that her dog was dying? You were sweating bullets, struggling to find the right words, and tried your best to be honest and compassionate. I’m going to have the same conversation with you. Your front-desk team is in...

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Call Client’s Who Don’t Refill

Call Client’s Who Don’t Refill

Have receptionists call clients to schedule the heartworm test and other services that are due so you may refill preventatives. “This is <name> with <Your Veterinary Hospital>. I’m calling because <pet name’s> prescription for heartworm preventatives...

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Grab our FREEClient Service Team Phone Script

Make client communication a breeze in your office with my BEST phone scripts.

 
 
 

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Bring Calm To The Chaos In Your Veterinary Hospital

Grab my 5 Chaos Crushing Communication Tips to generate more profits, develop a happier staff, and attain tail-wagging approval from patients and pet owners.

 
 
 

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Gain loyal, long-term relationships with practice owners and managers who see you as a business partner.

Download my free tips on Get Results With Your In-Clinic Training.

 
 
 

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