Wendy's Blog
Communication education, resources, and information to grow your veterinary practice.
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create efficient dental schedules
By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians A distraught technician explained that her hospital schedules 14 dental procedures per day, and she’s worried about her health. After four procedures in a row, her arm goes numb. The...
Stop Leaving Voicemails For Clients
STOP LEAVING VOICEMAILS FOR CLIENTS By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians You call a client about her cat’s lab results and leave a detailed voicemail, explaining that you need to discuss the diagnosis and treatment. After two...
Overwhelmed With Callbacks, Texts, and Emails?
OVERWHELMED WITH CALLBACKS, TEXTS, AND EMAILS? By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians A client called three times today, following up on the message she left for a doctor this morning. Busy with back-to-back exams and two...
what to tell clients when you raise prices
What to Tell Clients When You Raise Prices By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians A practice owner told me he hasn’t raised prices in two years and worries how clients will react. While he knew procrastinating was a mistake, the...
How to Handle Late Clients
How to Handle Late Clients By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians You’ve heard the excuses: “I got stuck in traffic.” “I had to crawl under the bed to catch my cat and wrestle to get him in the carrier.” “I was in a meeting at...
4 ways to end the no-show crisis
4 ways to end the no-show crisis By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians No-show rates have reached crisis proportions. More than half of hospital managers are reporting higher no-shows, with most being new clients, according to a...
When Curbside Care Takes Too Long: Do This
WHEN CURBSIDE CARE TAKES TOO LONG: DO THIS By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians It’s freezing outside and getting dark earlier. Curbside appointments are taking 45 to 60 minutes. How can your team be more efficient? 1. Get A...
Phone Frenzy? 7 Ways to Cut Call Volume
Phone frenzy? 7 ways to cut call volume By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians Call volumes have more than doubled at practices nationwide, according to GeniusVet survey data (1). Front-desk teams are struggling to answer the...
How to Keep Employees Safe When You Reopen
How to Keep Employees Safe When You Reopen By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians In mid-May 2020, more than half of states have started to reopen their economies under restrictions, including allowing fewer customers, requiring...
5 Ways Your Practice Can Recover From COVID-19
5 ways your practice can recover from covid-19 By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians Some veterinary hospitals have gone to urgent and emergency care only, cancelling all non-essential appointments and elective surgical and...
How to Prevent No-Shows
How to Prevent no-shows By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians His frustration had reached the boiling point. After three no-shows this week, a veterinarian asked me if he should start asking clients to prepay for surgeries. While...
THE NON-SALESY WAY TO ASK CALLERS TO SCHEDULE
THE NON-SALESY WAY TO ASK CALLERS TO SCHEDULE By Wendy S. Myers, CVJ, President, Communication Solutions for Veterinarians I get it. Your receptionists HATE feeling like salespeople. Yet they are directly responsible for answering price shoppers' questions and...
