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Wendy's Blog

Communication education, resources, and information to grow your veterinary practice.

Learn With WEndy:

Why Your Front Desk Team Sucks

Why Your Front Desk Team Sucks

Do you remember the first time you told a pet owner that her dog was dying? You were sweating bullets, struggling to find the right words, and tried your best to be honest and compassionate. I’m going to have the same conversation with you. Your front-desk team is in...

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Call Client’s Who Don’t Refill

Call Client’s Who Don’t Refill

Have receptionists call clients to schedule the heartworm test and other services that are due so you may refill preventatives. “This is <name> with <Your Veterinary Hospital>. I’m calling because <pet name’s> prescription for heartworm preventatives...

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How to See More Patients

How to See More Patients

Seeing patients every 30 minutes doesn’t work. If Dr. Smith has outpatient exams from 8 a.m. to 5 p.m. with an hour for lunch, he will see 16 patients. His daily production will be $3,072 to $3,360 based on a $60 exam fee and average doctor transaction of 3.2 to 3.5...

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Grab our FREEClient Service Team Phone Script

Make client communication a breeze in your office with my BEST phone scripts.

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Bring Calm To The Chaos In Your Veterinary Hospital

Grab my 5 Chaos Crushing Communication Tips to generate more profits, develop a happier staff, and attain tail-wagging approval from patients and pet owners.

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Gain loyal, long-term relationships with practice owners and managers who see you as a business partner.

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